How We Develop Our Team

2/26/2020 (Permalink)

We hold various team-building events to help our team work and grow together!

At SERVPRO of Iredell County, our mission is to develop a team of quality people who focus on excellent service, fairness, and mutual respect. When owners Kim & Randy Williams opened their first franchise, they only had one other employee; today, they have more than 70. But it’s not just about the numbers—we believe it’s important that each employee is highly trained and fits well into their role.

Training & Certifications

In addition to having a rigorous hiring process, we ensure our employees are trained shortly after joining our team. For some roles, this means sending them to classes to get certified—such as through SERVPRO or the Institute of Inspection Cleaning and Restoration Certification (IICRC). For others, this could be in the form of job shadowing or other certifications. Even after initial trainings, we encourage our team to participate in continuing education. Regardless, it’s important that each employee is both capable of handling their role and able to grow.

Finding Each Person’s Niche

At SERVPRO of Iredell County, it’s not just enough to be on the team—you need to be in the right role. We do our best to make sure each person is in the role they can offer the most. Sometimes we have to move people around, but it’s important that our employees like and are good at their jobs. We believe this has not only helped us—it’s also improved our level of customer service!

Team Building

Beyond individual growth, one of the most important things for our team is that they are able to act like—well—a team! We regularly host teambuilding efforts in the form of group events and employee recognition. As we’ve grown, it’s been easy to segment by our various department, but we realize the value of teamwork, so we invest time and money into building our team’s performance!

Trusting SERVPRO of Iredell County

Anybody who hires a cleanup and restoration company like ourselves is going to want to work with professional, dedicated employees. We understand that and have made it our mission to build up a great team that you can trust. If you have a disaster and need our help, know that SERVPRO of Iredell County is always available!